Economic & Business Justification of Managed IT Services – Part 1

Why managed IT services? What are the benefits? Can they help?

You may have lots of questions about managed IT services so over several posts we’ll offer insight to help determine if managed IT services is a good fit for your organization. First, about our service, AOC offers co-managed IT services, which is related but differs from traditional managed IT services in that AOC manages part of IT, not the whole. Our services are complementary to the in-house IT department and designed to increase service while decreasing costs. We work with the IT department, as a partner in the IT operations. Since co-managed IT services is a subset of managed IT services, we often use the managed IT services term to describe our service.

Managed IT services is one of the fastest growing sectors of IT and for good reason as we’ll explore. Managed services defined is:

Managed services is the practice of transferring day-to-day related management responsibility as a strategic method for improved effective and efficient operations. The person or organization who owns or has direct oversight of the organization or system being managed is referred to as the offerer, client, or customer. The person or organization that accepts and provides the managed service is regarded as the service provider.

Most likely your organization is not an IT firm so outsourcing IT management makes sense. As a nonprofit there are several benefits in partnering with an outside firm.

  1. To improve service and management of technology, such as servers or routers.
  2. To gain access to outside consultation expertise.
  3. To reduce costs.
  4. To offload management and free the in-house IT staff to focus on day-to-day support and IT projects.
  5. Accountability and frequent discussion between your organization’s IT department and a professional consultants.
  6. Satisfaction of improving IT support while being an excellent steward of finances.
  7. As a strategic bonus, list IT outsourcing as a reason that donors can trust your organization is being responsible with its technology and finances.

Check back here often as we’ll review each benefit in detail.

Mike Pasatieri, CEO

mpasatieri posted at 2009-10-6 Category: Managed Services Insight